Refund and Returns Policy

Effective Date: July 23, 2026

Welcome to Unitroxe Private Limited (“Unitroxe”, “we”, “our”, or “us”). We strive to provide our customers with high-quality products and a seamless shopping experience. This Return & Refund Policy explains the conditions under which products purchased through our website, https://unitroxe.com/, may be returned, exchanged, or refunded. https://unitroxe.com/

By placing an order on our website, you agree to this Return & Refund Policy.

1. Return Eligibility

You may request a return within 7 days from the date of delivery if:

The product received is damaged during transit.
The wrong product or size was delivered.
The product has a manufacturing defect.
The product is missing parts or accessories.

To be eligible for a return, the product must:

Be unused, unworn, and unwashed.
Be in its original packaging.
Have all original tags, labels, accessories, manuals, and invoices intact.
Be returned in the same condition in which it was delivered.
2. Non-Returnable Items

The following items are not eligible for return or refund:

Products used, washed, altered, or damaged after delivery.
Products without original packaging or tags.
Gift cards or promotional vouchers.
Personalized or customized products.
Products marked as “Final Sale” or “Non-Returnable.”
Hygiene-sensitive products where applicable.
3. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect item:

Notify us within 48 hours of delivery.
Email clear photographs or videos of:
The product
Packaging
Shipping label
Invoice

Please send your request to:

Email: support@unitroxe.com

Failure to report within the specified time may result in rejection of the claim.

4. Return Process

To initiate a return:

Email us at support@unitroxe.com with:
Order Number
Customer Name
Contact Number
Reason for Return
Photos or videos (if applicable)
Our support team will review your request within 2-3 business days.
If approved:
Reverse pickup will be arranged where service is available.
If reverse pickup is unavailable, you may be requested to self-ship the product. Reasonable courier charges may be reimbursed upon approval.
Once the returned product is received and passes quality inspection, your refund or replacement will be processed.
5. Exchange Policy

Products eligible under this policy may be exchanged for:

Same product
Different size (subject to availability)
Replacement for defective products

Exchange requests are subject to stock availability.

6. Refund Policy

Once your returned item is inspected and approved:

Refunds for prepaid orders will be credited to the original payment method.
Refunds for Cash on Delivery (COD) orders will be processed via bank transfer after receiving valid bank account details.

Refund processing time:

Approval: 2–3 business days
Refund initiation: 5–7 business days
Bank processing: Additional 3–7 business days, depending on your financial institution. Processing times may vary by payment provider.

Shipping charges, if any, are generally non-refundable unless the return is due to our error, such as a damaged, defective, or incorrect product.

7. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation requests cannot be accepted. However, eligible products may still qualify for return in accordance with this policy.

8. Failed Deliveries

If delivery fails due to:

Incorrect shipping address
Customer unavailable
Order refusal

Additional shipping charges may apply for re-dispatch.

9. Quality Inspection

Every returned product undergoes a quality inspection.

Unitroxe Private Limited reserves the right to reject returns if:

The product is found used or damaged.
Tags or packaging are missing.
The return request does not satisfy this policy.
10. Fraud Prevention

To protect our customers and business, we reserve the right to refuse returns or refunds in cases involving suspected fraudulent activity, abuse of our return policy, or repeated unreasonable return requests.

11. Force Majeure

Refunds or deliveries may be delayed due to events beyond our control, including natural disasters, strikes, pandemics, government restrictions, or courier disruptions.

12. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Unitroxe Private Limited

Website: https://unitroxe.com/

Email: support@unitroxe.com

Customer Support Hours:
Monday to Saturday
10:00 AM – 6:00 PM (IST)

We value your trust and are committed to resolving every concern promptly and fairly.