Shipping & Returns

Effective Date: July 23, 2026

Welcome to Unitroxe Private Limited. We appreciate your trust in shopping with us. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Company Name: Unitroxe Private Limited
Website: https://unitroxe.com/
Email: [support@unitroxe.com](mailto:support@unitroxe.com)

# 1. Order Processing

All orders are processed within *7–10 business days** after successful payment confirmation.
* Orders are processed only on business days (Monday to Saturday), excluding public holidays.
* During festivals, sales events, or unforeseen circumstances, processing times may be extended. Customers will be notified in case of significant delays.

# 2. Shipping Coverage

Unitroxe Private Limited currently ships across India.

International shipping may be introduced in the future. If international shipping becomes available, applicable shipping charges, customs duties, taxes, and delivery timelines will be displayed during checkout.

# 3. Shipping Charges

Shipping charges are calculated based on:

* Delivery location
* Product weight and dimensions
* Courier partner charges
* Promotional offers (if applicable)

Any applicable shipping charges will be displayed before order confirmation.

From time to time, Unitroxe Private Limited may offer Free Shipping on selected products or orders above a specified purchase amount.

# 4. Estimated Delivery Time

Estimated delivery timelines are:

* Metro Cities: 2–5 business days
* Other Cities & Towns: 4–8 business days
* Remote/Rural Areas: 5–10 business days

Delivery timelines are estimates only and may vary due to:

* Weather conditions
* Natural disasters
* Government restrictions
* Courier delays
* High order volumes
* Other unforeseen circumstances

# 5. Order Tracking

Once your order has been shipped, you will receive:

* Shipping confirmation via Email or SMS (where applicable)
* Tracking Number
* Courier Partner Details

Customers can track their shipment using the tracking link provided.

# 6. Delivery Attempts

Our courier partners generally make 2–3 delivery attempts.

If delivery cannot be completed because:

* Incorrect or incomplete address
* Customer unavailable
* Customer refuses delivery

the shipment may be returned to us. Additional shipping charges may apply for re-dispatch.

# 7. Address Accuracy

Customers are responsible for providing:

* Correct shipping address

* Valid contact number
* Accurate PIN code
* Complete delivery information

Unitroxe Private Limited shall not be responsible for delays or failed deliveries due to incorrect customer information.

# 8. Order Modifications & Cancellation

Customers may request changes or cancellation before the order is shipped.

Once an order has been dispatched, cancellation or address modification may not be possible.

For assistance, contact us at:

Email: [support@unitroxe.com]

# 9. Delayed Deliveries

Although we strive to deliver within the estimated timelines, delays may occur due to circumstances beyond our control.

Unitroxe Private Limited shall not be liable for delays caused by:

* Courier service disruptions
* Natural calamities
* Government restrictions
* Transport strikes
* Force majeure events

# 10. Damaged or Tampered Packages

If your package appears damaged, opened, or tampered with:

* Do not accept the package if possible.
* Take photographs of the package.
Contact us within *48 hours** of delivery at [support@unitroxe.com]

We will investigate the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

# 11. Lost Shipments

If your shipment appears lost in transit:

Contact us at *[support@unitroxe.com]
* We will coordinate with the courier partner.
* If confirmed lost, we will arrange a replacement or refund, subject to verification.

# 12. Partial Shipments

If your order contains multiple items, they may be shipped separately depending on:

* Product availability
* Warehouse location
* Courier logistics

There will generally be no additional shipping charges for split shipments unless otherwise communicated.

# 13. Delivery Acceptance

Upon delivery, customers are advised to:

* Inspect the package carefully.
* Verify that the items received match the order.
Report any missing, damaged, or incorrect items within *48 hours** of delivery.

Claims raised after this period may not be accepted.

# 14. Shipping Restrictions

We reserve the right to refuse shipment to locations where:

* Courier services are unavailable.
* Delivery is restricted by law.
* Delivery poses safety or logistical concerns.

# 15. Contact Information

For shipping-related questions or assistance, please contact:

Unitroxe Private Limited

Website: https://unitroxe.com/

Email: [support@unitroxe.com]

# 16. Changes to this Shipping Policy

Unitroxe Private Limited reserves the right to update or modify this Shipping Policy at any time without prior notice.

Any changes become effective immediately upon publication on our website. Customers are encouraged to review this policy periodically before placing an order.